Refund policy

2CENTs Website Policies

Last updated: [29/07/2026]
Effective date: [29/07/2026]

1. Return and Refund Policy

This Return and Refund Policy applies to purchases made directly from 2CENTs through [website URL].

1.1 Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other applicable law.

The 14-day return period described below applies to voluntary change-of-mind returns. It does not limit your rights where a product is faulty, unsafe, incorrectly described, different from a sample or otherwise fails to meet a consumer guarantee.

1.2 Change-of-mind returns

You may request a return within 14 calendar days after your order is delivered.

To qualify for a change-of-mind return, the product must:

be unworn, unwashed and unused;
be in its original condition;
have all original tags, labels and packaging attached or included;
be free from marks, odours, makeup, deodorant, pet hair and other signs of wear;
not have been altered, damaged or personalised; and
be accompanied by valid proof of purchase.

We may reasonably inspect returned products before approving a refund.

Trying on an item for size is acceptable, provided it is handled carefully and returned in its original condition.

1.3 Products excluded from change-of-mind returns

Unless required by law, we do not accept change-of-mind returns for:

gift cards or store credit;
personalised, customised or altered products;
underwear, socks, swimwear or other hygiene-sensitive products where the protective seal or packaging has been opened;
products marked “final sale” at the time of purchase; or
products that have been worn, washed, used, damaged or returned without their original tags.

A “final sale” label does not affect your rights where a product fails to meet a consumer guarantee.

1.4 Starting a return

Before sending an item back, contact us at [returns email address] with:

your full name;
your order number;
the product you wish to return;
the reason for the return; and
photographs where the product is faulty, damaged or incorrect.

Returns must be approved before they are sent. We will provide return instructions and the return address.

Do not send returns to the address shown on the original parcel unless we have confirmed that address in writing.

After your return request is approved, the product must be lodged with the carrier within [7] calendar days.

1.5 Return shipping costs

For an eligible change-of-mind return, you are responsible for the cost of returning the product to us.

We recommend using a tracked postal service. We cannot process a return until it has been received, although this does not limit any rights you may have where loss or damage was caused by us or our service provider.

Where a product is faulty, damaged, incorrect or otherwise fails to meet a consumer guarantee, we will cover reasonable return costs where required by law. Contact us before arranging the return so we can provide instructions.

1.6 Refunds

Once we receive and inspect your return, we will notify you whether it has been approved.

For an approved change-of-mind return, you will receive a full refund of the price paid for the eligible returned product, including any discount applied to that product.

Original shipping charges, express delivery fees and other delivery costs are not refunded for change-of-mind returns unless required by law.

Approved refunds will be issued to the original payment method. We will normally process the refund within [5–10] business days after approval. Your bank, card issuer or payment provider may require additional time to make the funds available.

We are not responsible for processing delays caused solely by your financial institution or payment provider.

1.7 Exchanges

We do not offer direct exchanges unless stated otherwise.

To obtain a different size, colour or product, return the eligible original product for a refund and place a new order. Product availability is not guaranteed.

1.8 Faulty, damaged or incorrect products

Please inspect your order promptly after delivery.

arrives damaged;
is faulty or unsafe;
is materially different from its description or images;
is the wrong product or size due to our error; or
otherwise fails to meet an applicable consumer guarantee.

Include your order number and clear photographs of the product, packaging and shipping label where possible.

We are entitled to assess the product before providing a remedy.

Where there is a major failure under the Australian Consumer Law, you may be entitled to choose a refund or replacement. For a minor failure, we may be entitled to provide an appropriate remedy within a reasonable time. Other remedies may also be available under applicable law.

Normal wear and tear, accidental damage, improper washing, misuse, failure to follow care instructions and damage caused after delivery are not manufacturing faults.

1.9 Order cancellations

We may cancel and refund an order before dispatch where reasonably possible. Once an order has entered fulfilment or has been dispatched, it cannot normally be cancelled and must be handled under this Return and Refund Policy.

1.10 Contact

Return and refund enquiries:

2CENTs
Email: [wear2cents@outlook.com]
Return address: [return address, supplied after approval]
Customer service hours: [8am-6pm Weekdays and Weekends]